AI-Powered Assistant
The only cloud PBX with a built-in artificial intelligence assistant. Manage your entire phone system through natural language — create extensions, configure routes, modify schedules, and troubleshoot issues just by asking.
No technical knowledge required. The AI understands your PBX context and executes changes instantly.
Real-Time Dashboard
See everything at a glance: extensions, CLIs/DIDs, routes, contacts, blacklist entries, and system health. Quick action buttons let you jump to any task in one click.
Monitor your call center agents, queue status, and system performance in real time.
Extension Management
Full SIP extension management with voicemail, call recording, call forwarding (unconditional, busy, no-answer, timeout), ring groups, and Microsoft Teams integration per extension.
Configure ring times, music on hold, device IDs, and email notifications — all from a clean, intuitive interface.
Intelligent Call Routing
Build sophisticated multi-step call routes with conditional branching, nested IVR menus, schedule-based routing, and calendar exceptions.
Up to 10 time slots per day, 7 schedule timers, and unlimited route steps. Test everything with the visual call flow simulator before going live.
Advanced ACD Queues
7 distribution strategies: ring all, least recent, fewest calls, random, round-robin with memory, linear, and weighted random. Real-time agent management with pause/resume and reason tracking.
Configure timeouts, max queue length, per-queue music on hold, and agent skill weighting.
Time-Based Routing & Calendars
Define business hours with up to 10 time slots per day and 7 different schedule timers. Create calendar exceptions for holidays and special dates.
Calls automatically route differently based on time of day, day of week, and calendar events. After-hours routing is effortless.
CLI/DID Number Management
Configure incoming numbers (DIDs) and outgoing caller IDs (CLIs) with automatic route assignment, priority ordering, call recording per number, and blacklist rules per DID.
Full control over how every number behaves — inbound and outbound.
Visual Call Flow Simulator
Test exactly how calls will route through your system before going live. The visual simulator traces the full path of a call through IVR menus, schedules, conditions, and queues — in real time.
No more guesswork. See every decision point, every branch, every destination. Plus, you can edit any element directly — routes, locutions, extensions — without leaving the simulator.
Operator Panel
A real-time overview of every extension, queue, and active call in your system. See who's on a call, who's available, and manage transfers with drag-and-drop simplicity.
Opens in its own window for dedicated monitoring. Perfect for receptionists and supervisors.
Call Center Panel
Purpose-built dashboard for call center operations. Monitor agent status, queue metrics, wait times, and service levels — all updating in real time.
Supervisors can pause/resume agents, track reasons, and make instant adjustments to keep SLAs on target.
