AI-Powered Assistant
The only cloud PBX with a built-in artificial intelligence assistant. Manage your phone system using natural language. Create extensions, configure routes, modify schedules, and resolve issues simply by asking.
No technical knowledge required. The AI understands your PBX context and applies changes instantly.
Real-Time Dashboard
See everything at a glance: extensions, CLIs/DIDs, routes, contacts, blacklist entries, and system health. Quick action buttons let you jump to any task in a single click.
Monitor your call centre agents, queue status, and system performance in real time.
Extension Management
Comprehensive SIP extension management. Includes voicemail, call recording, call forwarding (unconditional, busy, no-answer, timeout), ring groups, and Microsoft Teams integration per extension.
Configure ring times, music on hold, device IDs, and email notifications from a clean, intuitive interface.
Intelligent Call Routing
Build sophisticated multi-step call routes. Use conditional branching, nested IVR menus, schedule-based routing, and calendar exceptions.
Up to 10 time slots per day, 7 schedule timers, and unlimited route steps. Test everything with the visual call flow simulator before going live.
Advanced ACD Queues
7 distribution strategies: ring all, least recent, fewest calls, random, round-robin with memory, linear, and weighted random. Real-time agent management with pause/resume and reason tracking.
Configure timeouts, maximum queue length, per-queue music on hold, and agent skill weighting.
Time-Based Routing and Calendars
Define business hours with up to 10 time slots per day and 7 different schedule timers. Create calendar exceptions for holidays and special dates.
Calls route automatically based on the time of day, day of the week, and calendar events. After-hours routing is simple to set up.
CLI and DID Number Management
Configure incoming numbers (DIDs) and outgoing caller IDs (CLIs) with automatic route assignment, priority ordering, call recording per number, and blacklist rules per DID.
Full control over how every number behaves, both inbound and outbound.
Visual Call Flow Simulator
Test exactly how calls will route through your system before going live. The visual simulator traces the full path of a call through IVR menus, schedules, conditions, and queues in real time.
Remove the guesswork. See every decision point, branch, and destination. You can edit any element directly, including routes, locutions, and extensions, without leaving the simulator.
Operator Panel
A real-time overview of every extension, queue, and active call in your system. See who is on a call, check availability, and manage transfers with a simple drag and drop.
Opens in its own window for dedicated monitoring. Ideal for receptionists and supervisors.
Call Centre Panel
A purpose-built dashboard for call centre operations. Monitor agent status, queue metrics, wait times, and service levels in real time.
Supervisors can pause and resume agents, track reasons, and make instant adjustments to keep SLAs on target.
